FAQ

How do l connect a device?

  1. Open APP "mooyee" or "relax place".
  2. Seperate 2 tens unit, tens will turns on automatically
  3. Search and select M2 (M2 needs to select main unit and sub unit at the same time).
  4. Test (indicators twinkle as you feel slight massage feeling on the attached part of your skin).
  5. Bind device.
  6. Back to main interface.
  7. Choose your pavilion and begin massaging.

How do l disconnect a device?

  • Click [Device] at the main menu and then swipe to the left to reveal a column.Select [Delete].

How do l close the device using my mobile phone?

  • Click[Device] at the main menu. Then, swipe left to reveal a column and select [PowerOff]. The indicator light will turn off when the device has shut down.

How do l set the running time?

  • Choose a certain pavilion.
  • Slides tabs to change massage types
  • Tap + and -to adjust intensities
  • Touch the disc icon to choose music.
  • Press play/pause button to play/pause.

Device Disconnected. What should l do?

  • This is because the Bluetooth connection has been interrupted. Either the connection isn't stable enough or the mobile phone is too far away from the device to connect (the correct distance is 10metres). There isn't much to be done when this occurs. Either wait until your connection is stable enough or reduce the distance between the device and the mobile phone. Click start button to run again.
  • Another possible cause is that the battery has dropped below 10%. lf this happens, recharge your device.

Why is the App running but l can't feel the massage?

  • This is usually caused by low battery. lf it is under 10%, recharge your device.

How to activate the device in sleep?

  • If the device standby time is over 30 minutes, lt will automatically enter sleep in order to save power. The device can not be searched and controlled in sleep.
  • At this time, two devices should be put together and separated after 1 second, then the devices will be activated and the indicator light will be lit, lf the indicator light is in the extinguished state, it may be insufficient of power and should to be charged.

What do l do if the device completely stops?

  • The chances of this happening are very small. lf it occurs, simply use a pin to press the reset button. The device will return to factory settings and will function perfectly.

What is causing this prickling sensation during a massage?

  • Because each person can have a different constitution, a different sensitivity and a different mental state at the time of use, sensations given off by the massage can seem different from one day to another. lf you ever feel tingling, stop the device immediately and try again after some time has passed. lf you would like to continue the massage you will have to change the position of the Gel Pad until you no longer feel any tingling. lt's possible that the viscosity of the Gel Pad is too low, which leads to prickling skin, meaning that the Gel Pad must be replaced.

Gel Pad Information

  • The Gel Pad use silver needle weaving and hydro gel technology, which have nearly 0 resistances.
  • The Gel Pad assures a smooth output and uniform distribution of pressure and is made of a thin, soft material.
  • The Gel Pad can be attached in any position that you like as it's comfortable, safe, it doesn't sting and it can be washed. lt's anti-allergy, anti-sweat and doesn't change color, making it suitable for any skin type.
  • The average amount of washes a Gel Pad can go through is 50. When the Gel Pad is washed,airdry it before use. lf there isn't enough viscosity on the Gel Pad, it can give off a prickling sensation, this meaning that the Gel Pad must be replaced.

Which is the best place to put the device?

  • The best areas are back, waist and shoulders. then, the arms neck and legs. The device must never be placed on the head or chest.

Non-applicable persons

  • Children, pregnant women, and people who suffer heart conditions.